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gitea/docs/content/doc/help/seek-help.en-us.md

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date title slug weight toc draft menu
2018-05-21T15:00:00+00:00 Support Options seek-help 20 false false [{sidebar [{parent help} {name Support Options} {weight 20} {identifier seek-help}]}]

Support Options

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

  1. Your app.ini (with any sensitive data scrubbed as necessary).

  2. The Gitea logs, and any other appropriate log files for the situation.

    • When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
    • When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
    • By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).
    ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file
ROUTER=console,file
XORM=console,file
ENABLE_XORM_LOG=true
FILE_NAME=gitea.log
[log.file.router]
FILE_NAME=router.log
[log.file.xorm]
FILE_NAME=xorm.log

  3. Any error messages you are seeing.

  4. When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.

    • This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.

  5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:

    1. Enable pprof in app.ini and restart Gitea

      [server]
ENABLE_PPROF = true

    2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: http://127.0.0.1:6060/debug/pprof/goroutine?debug=1 (IP must be 127.0.0.1 and port must be 6060).

    3. If you are using Docker, please use docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1".

    4. Report the output (the stack trace doesn't contain sensitive data)

Bugs

If you found a bug, please create an issue on GitHub.

Chinese Support

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.